Reviews
Easy to deal with, professional, on time, and the price was fair!
What a great company! Short version is that they saved me a LOT of money and helped me MUCH more quickly than a big company had been doing. I signed up for their full service contract and will refer them to others.
I called yesterday after having been 11 days without A/C. My old company-- I just had the pleasure of sacking them over the phone-- had given me such a runaround over those 11 days that I won't go into it all here. The old company has generally nice people on the customer service side, but apparently they had no connection with the field technicians. And the technicians didn't seem to care a bit about the customer service folks. The upshot is that after two misdiagnoses, then a (correct) diagnosis of a blown motor-- spread out over 4 days-- and then after being ghosted for 4 days, I was told by my old company that the motor wasn't covered by my premium service contract and was given what I could tell was an absolutely outrageous price for a replacement. And even at THOSE prices it wouldn't be available for 4 days.
When I called Creative Comfort on Day 10, near closing time, Russ (I believe) talked me through a lot of stuff. Very friendly, very honest about how they price their parts. He called a local distributor the next day and found the needed part in stock, and within hours Nate the Great had done a diagnostic check and installed it. And the cost was 40% of my old company's outrageous estimate, which I was not going to pay (but which too many people probably get intimidated into paying).
I signed on with their full service contract, heating and cooling, and learned that had I joined them a while ago my motor-- not covered under the big company's premium service plan-- would have been covered.
So I paid a price for not having found Creative Comfort sooner. I can live with that. But now that I know about them, I want others to know, too. Hoping for many years of a positive business relationship.
Thanks, folks.
Service visit by Creative. Creative Comfort is very professional and punctual.
I highly recommend!!!
Wonderful experience with Creative Comfort. My a/c splits were installed 2 years ago and over the massive heatwave one of the splits started leaking, but they got someone out here to fix it that same day, and cleaned the clog that was causing the issues.
Our technician Nick was kind, professional and seemed to be very thorough.
Great experience with our annual service package. Good price, great team, easy scheduling, very responsive.
Honest. Reliable. Quick.
Good customer service and nice technician on the field.
Nate came out and was extremely personable and professionally. Took pics and mike will be out today w estimates. Very responsive company and so far it's been a pleasant experience after losing ac during a heat wave
The price was fair, the work was done on time and as expected and my new air conditioning is working great!! They are very professional and easy to work with! Definitely recommended!!
610-957-5080